Skip to main content

(855) 208-8246 (TTY:711)
Find care
Member loginLogin

Shop Plans
- Overview
- Medicare Advantage
- Medicare Supplement
- Prescription Drug Coverage
- Need help choosing a plan? Call us:
  (855) 208-8246 (TTY:711)
Learn About Medicare
- Overview
- Original Medicare
- Medicare Advantage
- Prescription Drug Coverage
- Medicare Supplement
- Seminars
- Want to talk to an advisor? Call us:
  (855) 208-8246 (TTY:711)
For Members
- Overview
- Plan Documents
- Pharmacy Information
- Extra Benefits
- Employer Groups
- Resources
- Want to talk to an advisor? Call us:
  (855) 208-8246 (TTY:711)

Enroll now (855)208-8246 (TTY:711) Find care Member login

Enroll now

test

testing string replace

$ref_phone_number

For shoppers

Medicare Plans
Learn about Medicare
How to Enroll
Request Information
Contact Us

For members

Member Login
Find Care
Pharmacy Information
Extra Benefits
Form Library
Resources

For agents and providers

Agent Portal
Provider Portal

Helpful links

Medicare Plans
How to Enroll
Find Care
Contact Us

Login

Agent Portal
Provider Portal
Member Login

Customer service
Telephone lines are open 8am to 8pm, 7 days a week

Phone(866) 508-7140 (TTY:711)

Mailing address

Blue Cross and Blue Shield of Kansas City
PO Box 410080
Kansas City, MO 64141

Fax (816) 995-1507

Claims and grievances

Attn: MA Customer Service
PO Box 410080
Kansas City, MO 64141

Fax (816) 995-1507

Appeal requests

Blue Cross and Blue Shield of Kansas City
PO Box 410080
Kansas City, MO 64141

Fax (877) 549-1748

Legal directory

Privacy Policy & Terms of Use

Notice of Non-Discriminatory Practices

Multi-Language Interpreter Services

Help Us Fight Health Care Fraud, Waste, and Abuse

Medicare Model Electronic Complaint Form

Y0126_230-2023
This website is current as of 1/3/2023

Disclaimers

You may receive a messaging service on weekends and holidays from April 1 to September 30. Please leave a message and your call will be returned the next business day. Please note that our main customer service number presented above is the designated number for submitting oral requests for expedited appeals.

Blue Cross and Blue Shield of Kansas City’s Blue Medicare Advantage includes both HMO and PPO plans with Medicare contracts. Enrollment in Blue Medicare Advantage depends on contract renewal.

Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. The HMO products are offered by Blue-Advantage Plus of Kansas City, Inc. and the PPO products are offered by Missouri Valley Life and Health Insurance Company, both independent licensees of the Blue Cross and Blue Shield Association, and wholly-owned subsidiaries of Blue Cross and Blue Shield of Kansas City.

Out-of-network/non-contracted providers are under no obligation to treat Blue Medicare Advantage members, except in emergency situations. Please call our Customer Service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

Medicare beneficiaries may also enroll in Blue Medicare Advantage through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov. Medicare beneficiaries can also contact 1-800-MEDICARE, 24 hours a day, 7 days a week.