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City of Kansas City

Blue Medicare Advantage for City of Kansas City

Everything you need to know about your Blue Medicare Advantage Plan can be found in the documents below. View them online, print from here, or request hard copies—we’ll mail them to you.

2024 City of Kansas City Retirees Info Kit

View program description, 2024 benefits summary and FAQs.

Member Handbook

Learn about the benefit extras and services available to you.

Request a Medicare document

For those all-important details about your health plan, all you have to do is ask. Request a copy of your provider directory, Evidence of Coverage or Formulary be mailed to you.


Document Request

Select the document you wish to have mailed.




Need help? Contact us: (866) 508-7140

Find your Member ID Number on your Member ID card >



For agents and providers

Customer service

Monday – Friday from 8am – 8pm from April 1 – September 30

October 1 – March 31 open 7 days a week from 8am – 8pm.

(866) 508-7140 (TTY:711)

Mailing address

Blue Cross and Blue Shield of Kansas City
PO Box 410080
Kansas City, MO 64141

Fax
(816) 995-1507

Claims and grievances

Attn: MA Customer Service
PO Box 410080
Kansas City, MO 64141

Fax
(816) 995-1507

Appeal requests

Blue Cross and Blue Shield of Kansas City
PO Box 410080
Kansas City, MO 64141

Fax
(877) 549-1748

Disclaimers

You may receive a messaging service on weekends and holidays from April 1 to September 30. Please leave a message and your call will be returned the next business day. Please note that our main customer service number presented above is the designated number for submitting oral requests for expedited appeals.

Blue Cross and Blue Shield of Kansas City’s Blue Medicare Advantage includes both HMO and PPO plans with Medicare contracts. Enrollment in Blue Medicare Advantage depends on contract renewal.

Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. The HMO products are offered by Blue-Advantage Plus of Kansas City, Inc. and the PPO products are offered by Missouri Valley Life and Health Insurance Company, both independent licensees of the Blue Cross and Blue Shield Association, and wholly-owned subsidiaries of Blue Cross and Blue Shield of Kansas City.

Out-of-network/non-contracted providers are under no obligation to treat Blue Medicare Advantage members, except in emergency situations. Please call our Customer Service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

Medicare beneficiaries may also enroll in Blue Medicare Advantage through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov. Medicare beneficiaries can also contact 1-800-MEDICARE, 24 hours a day, 7 days a week.