Access important Medicare plan information
We offer plan resources to both current Medicare Supplement members as well as former Blue Medicare Advantage members
Medicare member portals
Our secure Medicare Supplement member portal has resources to help you manage your plan and maximize your coverage with a personalized view of your health benefits. Here are a few things you can do:
- View coverage and claims
- Find care providers and pharmacies
- Download your member ID card
The Blue Medicare Advantage member portal is accessible for previous Blue Medicare Advantage members looking for documents related to their former coverage.
Appeals and grievances
Learn about your Blue KC Medicare Advantage plan’s rights, including:
- Initial organizational determinations
- Appeals and exceptions
- Grievances
Information about Organization & Coverage Determinations, Appeals and Grievances
Also note that each Blue Medicare Advantage plan’s Evidence of Coverage book describes our grievance, coverage determination (including exceptions) and appeals processes.
At any time during the grievance or appeal process, you may appoint a representative to assist you in the process. We must receive in writing, from you to designate a representative for an Appeal and Grievance. You can complete and submit the CMS-1696 AOR form available in the link below, or contact our Customer Service department for additional information.
Downloadable forms:
- Medicare Prescription Drug Coverage Determination Request Form
- Medicare Prescription Drug Coverage Redetermination Form
- Blue Medicare Advantage Prior Authorization Request From
- CMS-1696 Appoint a Representative for an Appeal and Grievance
To obtain information about the aggregate number of grievances, appeals and exceptions filed with Blue KC, contact us.
To file a grievance or complaint visit the Medicare.gov website.
Member care
We’re one call away, right here in Kansas City, ready to assist you 8 a.m. to 5 p.m., Monday – Friday.