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For agents and providers

Customer service
Telephone lines are open 8am to 8pm, 7 days a week

Phone(866) 508-7140 (TTY:711)

Mailing address

Blue Cross and Blue Shield of Kansas City
2301 Main St.
Kansas City, MO 64108

Fax (816) 549-1746

Claims and grievances

Attn: MA Customer Service
P.O. Box 419169
Kansas City, MO 64141

Fax (816) 995-1507

Appeal requests

Blue Cross and Blue Shield of Kansas City
P.O. Box 419169
Kansas City, MO 64141

Fax (816) 549-1746

Disclaimers

You may receive a messaging service on weekends and holidays from April 1 to September 30. Please leave a message and your call will be returned the next business day. Please note that our main customer service number presented above is the designated number for submitting oral requests for expedited appeals.

Blue Cross and Blue Shield of Kansas City’s Blue Medicare Advantage includes both HMO and PPO plans with Medicare contracts. Enrollment in Blue Medicare Advantage depends on contract renewal.

Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. The HMO products are offered by Blue-Advantage Plus of Kansas City, Inc. and the PPO products are offered by Missouri Valley Life and Health Insurance Company, both independent licensees of the Blue Cross and Blue Shield Association, and wholly-owned subsidiaries of Blue Cross and Blue Shield of Kansas City.

Out-of-network/non-contracted providers are under no obligation to treat Blue Medicare Advantage members, except in emergency situations. Please call our Customer Service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

Medicare beneficiaries may also enroll in Blue Medicare Advantage through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov. Medicare beneficiaries can also contact 1-800-MEDICARE, 24 hours a day, 7 days a week.