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Information for Blue Medicare Advantage members

COVID-19 NATIONAL EMERGENCY & PUBLIC HEALTH EMERGENCY ENDING

In early 2020, the federal government declared a public health emergency (PHE) and then a national emergency to help our nation respond to the COVID-19 global pandemic. This COVID-19 PHE will end on May 11, 2023, removing the federally mandated coverage requirements for COVID-19 testing, related services, treatments, and vaccinations. These services will now be processed in accordance with members’ Blue Medicare Advantage Evidence of Coverage. A summary of changes that will begin on May 12, 2013 can be found here.

Member care

We’re one call away, right here in Kansas City, ready to assist you 8 a.m. to 8 p.m., 7 days a week. You can also text #BKC4HELP to 543210 for a callback.

(866) 508-7140 (TTY:711)

For agents and providers

Customer service
Monday – Friday from 8am – 8pm from April 1 – September 30

October 1 – March 31 open 7 days a week from 8am – 8pm.

Phone(866) 508-7140 (TTY:711)

Mailing address

Blue Cross and Blue Shield of Kansas City
PO Box 410080
Kansas City, MO 64141

Fax (816) 995-1507

Claims and grievances

Attn: MA Customer Service
PO Box 410080
Kansas City, MO 64141

Fax (816) 995-1507

Appeal requests

Blue Cross and Blue Shield of Kansas City
PO Box 410080
Kansas City, MO 64141

Fax (877) 549-1748

Disclaimers

You may receive a messaging service on weekends and holidays from April 1 to September 30. Please leave a message and your call will be returned the next business day. Please note that our main customer service number presented above is the designated number for submitting oral requests for expedited appeals.

Blue Cross and Blue Shield of Kansas City’s Blue Medicare Advantage includes both HMO and PPO plans with Medicare contracts. Enrollment in Blue Medicare Advantage depends on contract renewal.

Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. The HMO products are offered by Blue-Advantage Plus of Kansas City, Inc. and the PPO products are offered by Missouri Valley Life and Health Insurance Company, both independent licensees of the Blue Cross and Blue Shield Association, and wholly-owned subsidiaries of Blue Cross and Blue Shield of Kansas City.

Out-of-network/non-contracted providers are under no obligation to treat Blue Medicare Advantage members, except in emergency situations. Please call our Customer Service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

Medicare beneficiaries may also enroll in Blue Medicare Advantage through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov. Medicare beneficiaries can also contact 1-800-MEDICARE, 24 hours a day, 7 days a week.

George Brett is a paid celebrity spokesperson and offers no endorsement of any product or service.